Your questions answered.

We know there are always lots of questions when collecting art, this is why we have set out to answer as many of these as possible. If there is still a question you need answering please drop us a note at support@primary-store.com or call us on 020 8064 0711

 

How long will my print take to arrive?
We print and frame everything to order which means that Primary prints take up to 10 working days to arrive. You’ll receive an email with a tracking code as soon as it has left our workshop.

How much does delivery cost?
Delivery within the UK is included in the price of the print.

Which countries do you currently ship to?
We ship to most countries in Europe and offer free shipping within the UK. If you are looking to order from another country please use our online chat to speak to a member of our team. 

How does Primary ship packages? 
We have been working hard to develop a bespoke packaging solution exclusive to Primary which we are rather proud of! Instead of endless rolls of bubblewrap and nasty plastic tapes we have a solution which uses recyclable packaging board and paper tape. We've also added a handle just incase you need to carry your new purchase home.

Where is my order?
Please email support@primary-store.com if it has been longer than 10 working days since placing your order. You will have received a tracking code if you order has been dispatched from the workshop.

Returns
Due to the bespoke nature of limited edition Primary prints, we do not accept returns. Please do make sure that you have read the product description carefully before ordering.

Damaged goods
We’ve taken measures to ensure our prints arrive in mint condition. In the unlikely event that your print or frame has been damaged, please email support@primary-store.com within 24 hours quoting your order number.

Does the print come framed?
Yep! All our prints are hand framed and made to order.

How are the prints made?
We use a digital printing process called Giclée. The word Giclée (“g-clay”), is derived from the French verb gicler meaning “to squirt or spray”, Giclee, is used to describe a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve Giclée prints of superior archival quality, light fastness and stability. 

How are the frames glazed?
We use 2mm float glass in all of our frames.